Lobby Lounge o We will be especially attentive to guest comfort and engagement, for example by ensuring that chairs and pillows are well- arranged, and bending or kneeling when speaking to guests on low seats to achieve eye-level contact o We will speak with guests calmly and discreetly, not interrupting conversations or asking obvious questions; and conversations amongst colleagues will be quiet and minimal o Our service will be attentively and seamlessly paced so that the guest never experiences noticeable delays or must signal for service
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