Lobby Lounge
o Whenever a guest has accepted our recommendation, the colleague giving the recommendation will show sincere interest and return to ask how they enjoyed it o We will present our checks in distinctive folders/trays that are Asian or locally inspired, not a typical folder; when guests are reviewing the check, we will step away to allow privacy
o When children and elders are present, we will give them special recognition
o We will ensure that activities and events in the adjacent lobby area will not affect the ambience of the Lobby Lounge
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