Complimentary Guest Amenity
o If food or drink, items are fresh, appetizing and presented at appropriate temperature.
o If food or drink, appropriate service ware - plates, napkins, cutlery - are provided.
o In subsequent services, perishable items are cleaned up or replaced; for chilled beverages, ice is replenished. o If a card or note is provided, it is personalized and the quality and style is in keeping with the hotel's image
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