Shangri-La Experience Standards

Complimentary Guest Amenity

o Coordinate the placement of the amenity with the arrival of the guest when known; not more than two hours before arrival. o If the guest has already arrived in the room, coordinate the delivery with another department or service so as not to disturb the guest twice.

o Avoid placing foods near plants and flowers in the guest rooms.

o If food or drink, all serving pieces are clean.

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