Shangri-La Experience Standards

Cocktail Bar

o When wine or cocktail assistance is requested, we will engage by asking multiple questions to determine guest preferences, make appropriate recommendations accordingly with helpful descriptions o Whenever a guest has accepted our recommendation, the colleague giving the recommendation will return to ask how they enjoyed it o We will present our checks in distinctive folders/trays that are Asian or locally inspired, not a typical folder; when guests are reviewing the check, we will allow privacy

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