Shangri-La Experience Standards

Lobby & Porte Cochere Presence

o We will always convey a distinctive impression by our doorman’s locally inspired attire and charismatic demeanor, welcoming each guest with the local language and gestures.

o Our Guest Relations Officers will have a notable

and sophisticated presence in the lobby, proactively greeting and assisting guests.

o When not actively assisting guests, we will remain alertly positioned, opening doors and greeting guests in a warm and friendly manner.

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