Shangri-La Experience Standards

Lobby & Porte Cochere Presence

o We will assist guests needing a taxi, and ensure that we communicate the destination to the driver; in situations where the driver and guest speak different languages, we will ensure that the guest has a card with the hotel’s address details in the local language. o Our Lobby will convey a sense of energy and identity, with beautiful florals, music and scent, and during holidays, seasonal displays.

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