Hotel & Resort Arrival
o All guests will be offered an escort to their room and assistance with their bags; guests who decline will be given clear directions to the room’s location. o We will only introduce hotel services and facilities when it is inspiring or seem relevant to the guest, or seasonal/special events in the hotel
o At resorts, our costumed mascot will interact with guests at designated time in a fun and welcoming manner.
o We will warmly recognize return guests and respect their return by only describing new features of the hotel since their last visit
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