Hotel & Resort Arrival
o We will focus on genuine hospitality, making no promotional offers, other than the possibility of softly suggesting a room upgrade where the benefits and the costs to the guest are clearly described. o All guests will be offered an escort to their room and assistance with their bags; guests who decline will be given clear directions to the room’s location. o We will only introduce hotel services and facilities when it is inspiring or seem relevant to the guest, or seasonal/special events in the hotel, not mentioning typical and obvious features.
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