Shangri-La Experience Standards

Hotel & Resort Departure

o Greet the guest cheerfully and ask if they have enjoyed their visit.

o Confirm the number of bags and tell the guests what will happen with the bags next and where you will meet them.

o If the guest has ordered a hotel car for transport, load the bags into the car, ready for departure.

o If the guest asks to have bags stored, give them the luggage tag and store the bags accordingly.

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