Hotel & Resort Departure
o Answer the phone within 3 rings and do not place the guest on hold for more than 30 seconds. o If calls are placed on hold, ask permission before doing so, and thank the guest for waiting. o During the call, ask about the guest’s method of transportation and ensure that this is communicated to the bellman. o Arrive at the guest’s room quickly after their call for service – if this won’t be possible, tell the guest and estimate the accurate time. o Knock or ring at the door, and wait ten seconds before repeating. o Ask permission to enter before stepping into the guest’s room.
Made with FlippingBook - professional solution for displaying marketing and sales documents online