Shangri-La Experience Standards

Hotel & Resort Departure

o Without delaying their journey, long-staying and other selected guests will receive a personal farewell from a senior manager at the moment of their departure. o Our departure luggage services will be seamless, without delay, duplication of requests; for guests taking a hotel car, the luggage will be loaded and waiting in the vehicle. o We will always convey a distinctive final impression by our doorman’s locally inspired attire and charismatic demeanor, with genuinely warm farewells in the local language and gestures. o At resorts, our costumed mascot will interact with guests at designated time in some venue

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