Shangri-La Experience Standards

Hotel & Resort Departure

o Our guests will be given a gracious farewell and accompanied from reception to the porte cochere.

o Without delaying their journey, long-staying and other selected guests will receive a personal farewell from a senior manager at the moment of their departure.

o Our departure luggage services will be seamless, without delay, duplication of requests; for guests taking a hotel car, the luggage will be loaded and waiting in the vehicle.

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