Shangri-La Experience Standards

Valet Parking Departure

o Remain alert and well positioned so that you can see when guests might be needing their car.

o Engage with the guest by making eye contact and speaking in a friendly and calm voice.

o Give the guest your undivided attention at all times.

o When you are speaking to a guest, stop and speak clearly so they can hear you and see your face, and better understand you.

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