Shangri-La Experience Standards

Valet Parking Departure

o Make sure you are always alert and facing the guests, even when you are standing still, and when you move, walk with confidence, never running or seeming confused. o If the guests include elders or children, make a special effort to speak to them respectfully, and for example, by bending down to make eye contact with children.

o Bring the car as quickly as possible – if there is a delay, be sure to tell the guest.

o Make sure that the guest’s personal property and the settings like radio and seats are the same as the guest left them.

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