Shangri-La Experience Standards

Health Club

o We will greet guests who have come to work out in a friendly, energetic manner, asking about familiarity with the fitness, locker and wet areas, and invite them to ask for assistance if required (from 0600 – 2200). o We will provide all arriving guests with towels, water and headphones; these may be offered by an attendant or conveniently displayed for self-service. o When providing personal training sessions, the instructor is fully professional and careful at all times including when carrying out fitness assessments, coaching and assisting with exercises.

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