Shangri-La Experience Standards

Health Club

o We will have full knowledge of the health club and will take ownership of guest requests, listening carefully and responding in a warm, helpful manner (not to be overly familiar). o Our health clubs will be pristine in cleanliness, well maintained, fresh smelling and ventilated to allow for a comfortable

workout with cool towels stocked in refrigerators and other amenities conveniently displayed.

o We will provide attractively displayed rolled, cool towels and crushed ice near our steam rooms. o We will ensure that locker rooms will be discreetly and immaculately maintained including refreshing and replenishing lockers, showers and vanities after each use.

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