Spa
o We will determine and understand guest needs and preferences by asking thoughtful questions, tailoring treatment recommendations toward these, and confirming therapist gender when taking spa bookings.
o Walk-in guest reservations are taken in an interested, personalized manner including invitation to sit and have a refreshment while the appointment is arranged, determining guest needs and preferences and helpfully leading the conversation to meet these needs. o Our spa reception experience will be calm and caring as we listen carefully to guest needs and respond in a thoughtful and sincere manner, noting preferences on guest profile, which is subsequently provided to and effectively used by the therapist.
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