Shangri-La Experience Standards

Spa

o Guests area always escorted from one spa area to another, and introduced by name to the next colleague who is to take care of them in a warm and courteous manner.

o We will consistently invoke a sense of serenity by speaking softly and clearly, moving quietly, and being sensitive to the guest mood.

o Our spa experiences will offer indulgences such as scented towels, foot rituals, pre and post-treatment tea service, scented face bowls, hot towel foot wipes, second misting, strikingly appointed treatment spaces, and immaculate soft linens.

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