Shangri-La Experience Standards

Spa

o We will maintain complete focus on the guest including constant physical contact throughout the treatment, queries to assure comfort with pressure and room temperature, enquiring about and respecting stated preferences and guest privacy and modesty.

o Once a treatment has started, we will allow for full relaxation, only engaging in conversation which the guest initiates, and responding in a discreet, not overly familiar manner.

o All areas of the spa will be immaculately clean and well maintained, with robes, slippers, towels and other amenities required for grooming conveniently presented.

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