Concierge
o All Shangri-La city hotel Chief Concierges group- wide will wear the same distinctively-styled Asian- inspired uniform that clearly differentiates them from other associates; our resort Concierges will have a distinctive, locally-inspired uniform. o When not actively engaged with a guest, we will stand at strategic locations, seeking opportunities to greet and interact with guests; if we are seated when a guest approaches, we will always stand o We will be able to present an executive- committee-approved list and description of local venues and activities entitled “Where we send our family and friends.”
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