Shangri-La Experience Standards

Concierge

o We will demonstrate special focus on and personal knowledge of the area's best dining venues.

o Our concierge desks will feature elegant digital or printed presentations of sample menus and descriptions from the hotel’s outlets and local restaurants for guests to review.

o Our concierges will “make it happen” by thoroughly and accurately addressing each inquiry, demonstrating good listening, expertise and local influence.

o We will demonstrate special focus on and personal knowledge of the area's best dining venues.

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