Shangri-La Experience Standards

Concierge

o Our concierge desks will feature elegant digital or printed presentations of sample menus and descriptions from the hotel’s outlets and local restaurants for guests to review.

o Our concierges will “make it happen” by thoroughly and accurately addressing each inquiry, demonstrating good listening, expertise and local influence.

o Our Concierge will give thorough and anticipative information for each event; recommendation or booking by issuing a confirmation with concierge’s name, contact details; dress code; direction; location and “insider tips/signature items”

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