Horizon Club & Special Wings o Prior to arrival, we will initiate contact with each guest to offer services and ensure full collection of guest preferences and names of all guests in the party, including children.
o Upon arrival at the hotel Horizon Club and special Wing guests will be personally welcomed by a member of the management. o We will offer guests the choice of checking-in while sitting in our lounge, or in their room; if the lounge is chosen, we will immediately serve a signature welcome refreshment. o When not actively engaged with a guest, we will stand at strategic locations, seeking opportunities to greet and interact with guests; if we are seated when a guest approaches, we will always stand.
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