Shangri-La Experience Standards

Horizon Club & Special Wings o We will be alert to guest inquiries that require specialized expertise or access, and will provide

a swift personal introduction to a senior concierge who will respond urgently.

o We will be able to present an executive- committee-approved list and description of local venues and activities entitled “Where we send our family and friends.” o Our Concierge will give thorough and anticipative information for each event; recommendation or booking by issuing a confirmation with concierge’s name, contact details; dress code; direction; location and “insider tips/signature items”, if any. Explanation can be given to guest upon request.

o r

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