Shangri-La Experience Standards

Guest Room Services

o When guests return to their rooms after our day and evening service, they will immediately experience a calm, fresh environment; in the evening, our beds will be invitingly turned back, with no collateral or supplies placed on them except our bookmark.

o In our rooms with good views, we will keep the sheer drapes open to highlight the view (except when there’s strong direct sunlight into the room which increases the room temperature).

o In resorts, one small evening surprise will be placed in the room, such as a single blossom, shell or other natural object.

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