Service Centre
o Answer the phone within 3 rings and do not place the caller on hold for more than 30 seconds. o If calls are placed on hold, ask permission before doing so, and thank the caller for waiting. o If a call is transferred, make a polite comment before you connect the caller. o Engage with the caller and guest by speaking in a friendly and calm voice, so they can hear you and better understand you. o Give the caller and guest your undivided attention at all times.
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