Service Centre
o If you are taking the message for the guest (not voice mail), listen carefully to what the caller is saying and write if completely and neatly – ask them to repeat it when necessary and confirm it by reading it back to them, especially numbers and times. o When you repeat the message to the guest, read it slowly and carefully, making sure they understand completely. o Do not reveal the room number of your guests to anyone. o Make your final comments to the guest and caller warm and friendly, and express genuine thanks for their call.
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