This year turned out nothing like we had planned – or did it?
In May we introduced a new contractor panel for ROSAS maintenance services, replacing the initial single head contractor arrangement. The changeover went smoothly, and our expanded panel of contractors are working well with the Housing Choices team to deliver maintenance services professionally, cost e ectively and on time. Our 30 June impact assessment report highlighted that results remain strong in our flagship homelessness response, Common Ground Adelaide. Over the year:
While the second half of the 2019-20 year was dominated by the impact and restrictions brought about by the outbreak of COVID-19, Housing Choices South Australia still managed to deliver our major project for the year – Spence on Light. 75 apartments delivered on budget and on time. Thanks to the flexibility and safe work practices of our construction partner Hindmarsh, we were able to meet our commitment to deliver new a ordable homes in the heart of the Adelaide CBD by the end of the 19/20 financial year. You can read more on Spence on Light a bit later in the Annual Report. Reflecting across the full year, there were also plenty of other achievements and highlights. 2019/20 got the year o to a fun start for Housing Choices residents with our second annual Residents’ Day in July. The theme being - health and wellbeing. Over 50 residents met and mingled with each other, sta and our partners on the day - Heart Foundation Australia, Dementia SA, Tackling Tobacco Team - Nunkuwarrin Yunti, ACH Group, and Campbelltown City Council. Following the fabulous results and feedback from our 2018-19 Resident Satisfaction Survey, we embraced the opportunity to launch some new ways to share information and keep in touch with residents, including our increasingly popular co ee catch ups. We also established the Housing Choices SA Resident Advisory Committee. While COVID restrictions delayed our first face to face meetings, regular meetings are now underway. One of the first tasks of the group being to provide input to Housing Choices’ new complaints management system. Throughout the year we participated in and met the contracted performance and audit requirements of our contracts with the South Australian Government; Renewing our Streets and Suburbs and Common Ground Adelaide. Importantly, in April, we received our annual Tier 1 National Regulatory System for Community Housing assessment, with no recommendations for improvement.
102 residents engaged with support services
95% of clients remained in secure housing at exit from Common Ground support
18 households have moved from Common Ground into Housing Choices housing, supporting a strong pathway from homelessness to independent permanent housing
Over the year a range of health services continued to be delivered from our Light Square service hub in partnership with the University of Adelaide School of Dentistry, General Practitioner Dr Simon Vanlint, and Psychologist Andrew Thompson from Links to Wellbeing.
Each service continues to attract strong resident participation with:
372
120
172
Dental Service Visits
Psychology Visits
GP Service Visits
19
Housing Choices Australia | Annual Report 2019-20
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