Housing Choices Australia Group - Annual Report 2020

Housing Choices Australia Group (HCA) is an independent, national, not-for-profit housing provider that delivers high quality, accessible and aordable housing for people who struggle to find a suitable home in Australia’s challenging private rental market. We manage over 4,500 properties, and spent over $21 million on repairs and upgrades in the last financial year. We work with residents, government agencies, support service partners and community organisations to deliver good housing particularly suitable for people living on low incomes, and those living with a disability. We also work to create resilient, inclusive neighbourhoods across all our properties, providing residents with access to support services that will improve their health and wellbeing, and to opportunities that will improve their life circumstances. We are active members of all the leading peak and industry bodies in our sector, including the Community Housing Industry Association, PowerHousing Australia and the Australasian Housing Institute.

Responding eectively to the real and often changing needs of the residents who live in our homes and the families who populate our communities is the key to our success. So, the relationships they establish with us with, and with each other, are vital to our service delivery. Our annual Resident Satisfaction and regular Partners’ Surveys, provide critical feedback about what we are doing well and where we can improve, enabling us to adjust our services and build long-term working relationships with our residents, so we can continue to provide them with the stable accommodation they need, to live their best lives. We constantly strive for innovative housing solutions for our residents, based on real evidence, ensuring our service delivery is documented and evaluated so we can adapt our business to changing needs over time.


Housing Choices Australia | Annual Report 2019-20

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