Manchester Metropolitan University - Head of Estates Operat…

RESOURCES AND CAPACITY

• Produce long and short-term expenditure forecasts and investment plans including staff, training and development costs. • To work closely with the Business and Improvement team to create development pathways for all functional groups under your leadership. • Lead the establishment, recruitment, ongoing development and management of the University’s in house maintenance teams under your jurisdiction ensuring resource levels are optimised and skills are aligned to the University requirements. • Ensure the teams have the appropriate technical and professional skills and necessary management competencies, ensuring that all relevant training needs are identified and delivered resulting in a high performing, multi-skilled, professional team.

• Work closely with the Chief Engineer, and Facilities colleagues in identifying, prioritising and initiating targeted maintenance investment programmes to improve the performance of the estate, improve customer experience and reduce the backlog maintenance liability. • Work closely with the Facilities Team to support the development of a collaborative approach to the delivery of maintenance services ensuring that identified maintenance tasks are allocated appropriately to RMAs (Residential Maintenance Assistants) and FAs (Facilities Assistants) and that all necessary training requirements are identified and supported.

• Operate as Lead Client working collaboratively with the Business Improvement Team to develop, improve and integrate systems across Estates, including CAFM (Planon), promoting a culture of continuous improvement that enhances the quality and level of service delivered, as well as the overall estate. • Develop and promote professional standards and a collaborative style of working across Professional Services and with Faculty colleagues and other support services. Work closely with existing and future service providers in identifying synergies, technologies and processes, which will eliminate duplication, reduce administration and increase efficiency and service levels to customers. • Develop and lead regular customer focused communications with managers and staff to discuss and develop the level of service provided, performance and relevant systems in place that monitor performance against the range of services provided. • Ensure additional resources are readily available to support the in-house teams during peaks in demand and in dealing with emergency situations. • Ensure a robust and resilient out of hours maintenance service is delivered via the internal teams with second line support from specialist contractors.

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