STRATEGIC DELIVERY AND PERFORMANCE
To work collaboratively as a member of the Senior Management Team within EFCD to contribute to the development of improved operational practices with the faculties. Lead and deliver high quality and cost effective, systems and services, which are uniformly applied in line with sector best practice, whilst maintaining and improving agreed levels of service with demonstrable value for money. To undertake the role of Contract Administrator for the Measured Terms Contract(s) that reside within Estates Operations. Ensuring contractual requirements, schedules of rates and overall contractor performance are adhered to. Support the Estates - Chief Engineer in developing Codes of Practice, reviewing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to monitor and report on the qualify, effectiveness and efficiency of estates maintenance and operations.
Ensure consistent, high quality customer service to all users and occupiers of the Estate and its Facilities with a focus on achieving consistently high standards across estates operations. Effectively manage key external specialist maintenance contracts, consultants and supply arrangements, driving performance and value for money to deliver clear and consistent approaches to contract management. Drive continuous performance improvement across external contractors, consultants and other service providers through the development of robust, consistent contract management processes, and KPI development combined with financial audit systems. Ensure all services are delivered within the agreed budgetary limits.
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