Role Description
Job Title:
Operations Manager
Reports to:
General Manager, Durham
Direct Reports:
None
Location:
Durham - John Snow College, DH1 3FR, South College, DH1 3LD
Role Summary & Principal Responsibilities: The Operations Manager will provide leadership and management to a team of professional staff, ensuring the delivery of efficient and effective operational services at our Durham operation which serves two University Colleges each with their own unique characteristics. The Operations Manager will ensure that all services meet the standards required in the detailed Service Level Standards (SLS) document recognising the unique nature of each College. The operational teams maintain the facilities on a day-to-day basis with particular emphasis on cleaning and maintenance requirements. As a member of senior management, the postholder will play an active part in the decision-making process contributing to all aspects of the operation with specific responsibility for shaping and delivering our operational day to day accommodation management to ensure a ‘best in class’ student experience. The postholder will also be required to support with deputising for the General Manager in their absence.
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