The roles principal responsibilities are: > To ensure the delivery of a responsive, College specific customer focussed service at our residential accommodation by embedding excellent operational planning, effective communication and team building within a customer centric culture. > Prioritise, organise and manage own workload effectively, and support others to do this to ensure output is completed to a high standard and deadlines are met. > To build and maintain open and effective partner relationships through effective liaison and collaboration, together with the UK Director of University Partnerships and the General Manager, with the University Accommodation and Commercial Services teams and the respective Heads of College and their teams. > Fully embed the accommodation management software system (StarRez) and other IT systems to ensure that they support both the business needs and the requirement for customer friendly processes. > To prepare and deliver operational reports to the Regional Executive Team (RET) and/or UK Director of University Partnerships and to support the General Manager in preparing reports as required and in particular the required monthly report for the University. > Operate within budget constraints provided by the General Manager, meeting financial targets and KPI’s that are set. > Monitor all elements of the service level standards to ensure delivery meets the requirements and ensure that any shortfalls are identified and communicated. > Develop operational processes and systems, as well as individual team members, to support the delivery of an excellent service.
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