LEADERSHIP AN STAFF DEVELOPMENT
CONFLICT RESOLUTION AND MEDIATION IN THE WORKPLACE
Course Content: During this two-hour course, participants will learn how to approach conflict situations in the workplace with confidence to find a positive resolution. They will discover common causes of conflict, develop their own personal approach to handling conflict, and strategies to resolve disagreement with others, and mediation techniques to use when negotiating solutions between members of a team.
Course Goals: After successful completion of this course, participants will be able to: Explore sources of conflict, both situational and personal Discuss ways to choose their preferred style for handling conflict Recognize how others handle conflict Identify successful mediation techniques
Cost: $55
Instructor : Dawn Lehman
Time (3 hours)
Course #
Date:
Location
2:00 PM – 4:30 PM
Monday, January 23, 2023
XZZ-549-58301
CCAC - Virtual
*** IN AGENCY TRAININGS AVAILABLE ***
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