A Practical Guide to Quality Improvement for Burn Care

BUILD A TEAM

STEP 2: BUILD A TEAM

Once you have an idea of the challenge you want to tackle, you must take time to think about who are the appropriate stakeholders to involve, and then start to BUILD A TEAM of committed and informed individuals to carry out the change. ENGAGING the right people from the start will give you the best chance of ensuring sustainable success. Who should you include? Consider what expertise and influence you might need in the team. It may be necessary to include a wide variety of individuals who will be able to support decisions and/ or carry out actions. Your teammight include doctors, nurses, therapists, a representative frommanagement, technicians, porters or cleaners in your hospital, and patients and their families – the important thing is to include the most relevant people who can bring about change.

It can be useful to do a stakeholder analysis at the start of your project, to ensure you have contacted and involved all the relevant people from the start.

Example of a stakeholder analysis from Olive and Ziphilly’s project to improve vital sign and fluid balance monitoring and documentation.

List any stakeholders who you will need to involve and how you will contact them

Stakeholder

Role

Method of contact Meetings, face-to-face, Whatsapp, notice boards

Nurses

Do observations

Pharmacist

To provide material resources Face-to-face, phone and memo Approval of supply of equipment Face-to-face, memo

Management

Clerk

Collection of observation charts Face-to-face

Non governmental organisation (NGO)

Financial support for observations charts

Proposal writing, e-mail, face-to-face

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