Frontwave Briefing | Fourth Quarter 2020

Briefing frontwavecu.com

Fourth Quarter 2020

Introducing the new Frontwave Blog!

Have you heard? We started a new blog! We wanted a way to share all the great experience and knowledge we have here on the Frontwave team, from the in-house experts who run our Financial Education workshops and seminars, to our Home Loan Consultants and dedicated branch staff. So we figured, why not put it all in one place that’s easy for Members to access anytime, anywhere? That’s what the new Frontwave blog is all about. We’ve created a one-stop shop for you to find helpful financial tools, resources and advice, as well as all the latest credit union news. We’re also featuring interviews with some of our team members — or “Dream Makers,” as we call them — and sharing updates on our involvement in the community. So far, we’ve posted tips on how to save on your next car purchase, deciding when to refi your mortgage, teaching

kids financial literacy and more. Check the blog out at Frontwavecu.com/blog and let us know if there are any topics you’d like to see us cover. You can hit us up on Facebook, Instagram and Twitter. We’d love to hear from you!

You Spoke, We Listened! When we say we want to do

everything we can to make your Frontwave experience great, we mean it. We value the feedback you give us, and take action to make improvements. For example, thanks to your input: • We made it possible for our branch staff to email you more details about our mortgage, credit card and auto loan products that you may be interested in but don’t have time to fully discuss at the branch. • We made it faster and easier to apply for a loan online and via the mobile app. Simply click or tap on “Quick apply” from the main menu and it will prefill your loan application with details like your name, address, account number, etc. • We expanded the Digital Banking Help content on our website to provide you with step-by-step instructions and answers to FAQs about common online and mobile banking topics. Got any other feedback for us? The next time you receive a survey from us, let us know! Thanks for your Membership.

What’s better than free financial education? Getting it from the comfort of your couch! Register for one of our virtual workshops today at frontwavecu.com/workshops. Upcoming Financial Workshops Credit 101

Home Buying What financial dream is bigger than owning your own home? We want to help prepare you for what it will take and how to make the process easier. Frontwave Home Loan Consultant Farid Sanie will walk you through the steps it takes to become a homeowner. • Wednesday, November 4 @ 6:30pm Card Fraud Debit and credit card fraud are on the rise. Let us arm you with the tools and knowledge to keep your money and identity safe. Frontwave’s Sr. Fraud Investigator and former San Diego Deputy Sheriff Patrick Beaty will teach you how to protect yourself and your money in today’s digital world. • Wednesday, November 18 @ 6:30pm

Whether you’re looking to improve your credit score or preparing to buy a home, the ins and outs of credit can be confusing. Let our experts help guide you. You’ll learn what makes up a credit score, how to access your credit and how to improve it. • Wednesday, October 7 @ 6:30pm Estate Planning No one wants to think about it, but we should all be prepared for the inevitable. In this free workshop, Attorney Benjamin Diederich will teach you the basics of wills, trusts and estate planning to properly ensure your legacy for the future. • Wednesday, October 21 @ 6:30pm

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