Your Tax Account - A service to help Small and Medium Enterprises (SMEs) do more with HMRC online, with everything you need in one place
The Pilot
During the pilots HMRC will test these services which will help build digital services that reflect the needs of the customer.
HMRC will continue to develop the digital services in line with feedback received from customers involved in the pilot.
HMRC published its Digital Strategy in December 2012, outlining how they will move towards a set of customer-focused digital services.
The benefits
Digital services offer savings and convenience for customers, not only by reducing the cost of phone calls and dealing with HMRC, but also by enabling HMRC to be open for business at a time convenient for you.
HMRC tax helpline launched to support people affected by flooding
13 February 2014
HMRC has launched a new telephone helpline to assist businesses and individuals who may find it difficult to meet their tax obligations due to the recent floods.
The helpline will enable anyone affected to get fast, practical help and advice on a wide range of tax problems they may be facing.
HMRC will also:
agree instalment arrangements where taxpayers are unable to pay as a result of the floods; agree a practical approach when individuals and businesses have lost vital records to the floods; suspend debt collection proceedings for those affected by the floods; cancel penalties when the taxpayer has missed statutory deadlines.
The helpline is in addition to other HMRC telephone contact numbers.
The helpline is 0800 904 7900 . Opening hours are Monday to Friday, 8.00 am to 8.00 pm; Saturday and Sunday, 8.00 am to 4.00 pm, excluding bank holidays.
A new approach to supporting HMRC customers who need extra help
17 February 2014
HMRC has published a briefing explaining how they are delivering a new service for those customers who need help with their tax and benefits.
HMRC are introducing the new service to help customers who need extra help get their taxes and entitlements right. The new service will offer more in-depth support on the phone and a mobile advisory service if a face-to-face appointment is needed. The new service will replace the current network of Enquiry Centres.
CIPP Policy News Journal
16/04/2014, Page 176 of 519
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