The new service involves identifying those customers who need extra help and then offering them the support that suits them best, whether by phone or in person at a place convenient to them. Not only is this a better service for the customers who really need extra help, but it is more cost-effective and flexible for HMRC to administer.
The new telephone and mobile advisory service will be introduced across the UK at the end of May. HMRC plan to close their network of Enquiry Centres by the end of June.
The briefing explains more detail about how this service will be introduced across the whole of the UK in the summer.
The Chartered Institute of Payroll Professionals supports HMRC in reaching the unrepresented employers
18 February 2014
The CIPP supports HMRC by producing a flyer in respect of end of year return submissions for those who are not represented by professional bodies.
With the introduction of real time information, there are important process changes for the end of year returns that must be submitted to HMRC. The CIPP has helped HMRC communicate to the unrepresented employers in respect of their obligations. The flyer highlights the key changes and provides information on how and when employers need to submit their information. Karen Thomson, Associate Director of Policy, Research & Strategic Visibility said “The CIPP is delighted to have helped this business sector understand their obligations. HMRC aims to educate all their customers and whilst the CIPP can reach the thousands of payroll professionals, we recognise there are many who conduct payroll duties but do not have the support of a professional body”. Suzanne Newton, HMRC’s Real Time Information Programme Director, said: “The vast majority of individual PAYE records are being reported in real time, and the majority of employers have told us that RTI has been either very or fairly easy to deal with. But we are continuing to work hard to improve the guidance and help we offer employers and are grateful for the support CIPP has given.”
For more information please visit: www.cipp.org.uk or HMRC's website
Publishing details of deliberate defaulters
20 February 2014
HMRC has published its fifth list of those who have deliberately defaulted on their tax responsibilities. The highest penalty on the list comes in at a staggering £1,115,481.36.
Subject to certain stringent conditions, anyone who has deliberately defaulted on their tax responsibilities will have their details published by HMRC. The latest list can be viewed through the link below.
Details of deliberate defaulters
HMRC comes out of the office to support customers who need extra help
21 February 2014
CIPP Policy News Journal
16/04/2014, Page 177 of 519
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