9
Leadership Focus Areas
5 Levels of Listening
When you’re a good listener, you pick up information quickly and accurately, you avoid misunderstandings and conflict, and you find it easy to build firm friendships with the people you work with. Others feel comfortable coming to you with their ideas; and this means that you can work with them to solve key problems. However, many people are not so good listeners. They let their attention drift, they form their answers before they’ve fully listened to the other person, and that can be more challenging in a virtual space.
Empathic
Attentive
Selective
Pretending
Ignoring
Ignoring: When we are “listening” at this level, we are not really listening at all. This may happen both consciously and subconsciously in situations when we are busy doing something, when we tired, we are stressed we are upset and decide to withdraw emotionally, or when our body has arrived home from work – but our brain has not. Pretending: At this level we pretend that we are listening. We are in a pastime or small talk situation. We answer in order not to be impolite. We ask questions, but we are not really interested in the answers. Selective : When we practise selective listening, we only hear certain parts of the conversation.
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