CONTENTS
Introduction ..................................................................................................................... 4
Purpose ............................................................................................................................ 4
Scope ............................................................................................................................... 4
Appeals relating to Internal Assessment Decisions (Centre Assessed Marks) ...................... 5
Process ............................................................................................................................. 7 Stage 1 - Learner (Informal) ............................................................................................................................ 7 Stage 2 – Teacher / Trainer (First Formal) ...................................................................................................... 7 Stage 3 - Lead IQA (Second Formal) ............................................................................................................... 8 Stage 4 - Head of Quality (HOQ)/National Quality Manager (NQM) (Final Formal) ....................................... 8
Appeals Against Malpractice Decisions ............................................................................. 9
Appeals Against Centre Decisions ..................................................................................... 9 Reviews of Results (RoRs): ............................................................................................................................ 10 Access to Scripts (ATS): ................................................................................................................................. 10 Centre actions in the event of a disagreement (dispute) ............................................................................. 12
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