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Stage 3 - National Quality Manager / Head of Quality (Second Formal) The National Quality Manager / Head of Quality will reconsider the assessment decision, taking into account the following information: a) the candidate’s reason for appeal b) the candidate’s evidence and associated assessment records c) the teacher / trainer’s reason for the decision d) the records produced during the internal quality assurance process The National Quality Manager / Head of Quality will contact the candidate and teacher / trainer and provide the reconsidered decision in writing within 10 working days of receiving the appeal. If the candidate agrees with the National Quality Manager / Head of Quality response, then the appeal stops at this point. If the candidate remains unsatisfied, the appeal will proceed to Stage 4. The National Quality Manager / Head of Quality will provide the Group Head of Quality Assurance and Improvement with a written explanation and confirmation of the assessment decision and any comments from the previous stages of the process within 2 working days. Stage 4 - Group Head of Quality Assurance and Improvement (Final Formal) The candidate will be advised that Stage 4 is the final stage of the internal appeals process. The teacher / trainer who made the original decision and the National Quality Manager / Head of Quality will be required to attend a meeting with the Group Head of Quality Assurance and Improvement to analyse the situation in its entirety and make a final decision on the matter. evidence will be recorded and kept with all documents relating to the appeal. The decision of the Group Head of Quality Assurance and Improvement is final and there is no further right of appeal beyond this stage. The result will be confirmed in writing to the candidate within 10 working days of the decision being finalised. All records relating to the appeal and subsequent decision will be retained and made available to appropriate AOs where required.
RELATED POLICIES & STATEMENTS
• Internal Quality Assurance Strategy • Complaints Policy • Malpractice and Maladministration Policy
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