The information provided in this section clearly details the process and procedure of an internal appeal at SCL Group. Where a learner is appealing an internal assessment or grading decision, they must make their appeal within 30 calendar days of receiving their assessment decision. Any appeal made after this will only be taken into consideration for extenuating circumstances. Learners must follow the four stages of the appeals procedure outlined below to lodge a successful appeal: Stage 1 - Learner (Informal) The learner must contact the Teacher/Trainer and ask for clarification on the mark or grade given. The learner will be given clarification on their grades within 10 working days. The learner will have at least 5 working days, to review to review the outcome and decisions made by the Teacher/Trainer. If the learner is unsatisfied and an agreement cannot be met, the learner must proceed to Stage 2 and put the appeal in writing, by completing the ‘Assessment Appeals form’ and explaining the reasons for the appeal. Stage 2 – Teacher / Trainer (First Formal) Once a learner has submitted a formal appeal using the ‘Assessment Appeals form’, and provided a valid explanation for the reasoning of the appeal, the Internal Verifier of that assessment will be required to review the mark or grade given. If the appeal is related to a marked piece of work, the work must be remarked and feedback against each criterion given to the learner. In the case of a practical assessment the Internal Verifier will revisit the evidence submitted and subsequent notes and provide feedback against each criterion that could be awarded. The Teacher/Trainer responsible for internally verifying that assessment will provide a response within 10 working days which must be: a) a clear explanation backed up with a written statement regarding the assessment decision; and, b) a new decision or confirmation of the original decision. If the learner agrees with the Internal Verifier’s decision, then the appeal stops at this point. If the learner remains unsatisfied with the outcome, the appeal may proceed to Stage 3 at the learner’s request. Upon confirmation from the learner that they wish to proceed to Stage 3, the Teacher/Trainer must refer the appeal to the Lead IQA.
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