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SCL retains responsibility for provision continuity if subcontractors fail.
Purpose To establish clear, fair procedures for resolving disputes and terminating
contracts when necessary. Protocols for SCL Staff:
• If performance falls below minimum standards or compliance fails, issue a written Improvement Notice with a 15
-working -day deadline to implement
corrective actions.
• If issues remain unresolved, escalate to the
Responsible Executive , who
may recommend contract termination.
• Use dispute resolution mechanisms in the contract for disagreements.
Expectations for Subcontractors:
• Respond to Improvement Notices with detailed action plans within 10 working days. • Co -operate fully with dispute resolution and attend any required mediation.
SCL EDUCATION GROUP
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