CONTENTS
Introduction......................................................................................................................... 4 Purpose ................................................................................................................................ 4 Process for Further Education.......................................................................................... 4 Stage 1 - Line Manager.............................................................................................................................5 Stage 2 - Senior Manager ......................................................................................................................5 Stage 3 - Independent Senior Manager .......................................................................................6 External Escalation......................................................................................................................................6 Complaints we cannot help with ......................................................................................................6 Process for Higher Education............................................................................................7 Recording of Complaints...................................................................................................7 Appealing a Complaints Outcome .................................................................................7 External Appeals ..........................................................................................................................................8
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