CONTENTS
Introduction ........................................................................................................................................................ 4 Purpose.................................................................................................................................................................. 4 Process for Further Education ................................................................................................................4 Stage 1 - Line Manager .........................................................................................................................................................................5 Stage 2 - Senior Manager ...................................................................................................................................................................5 Stage 3 - Independent Senior Manager .................................................................................................................................. 6 Complaints we cannot help with:................................................................................................................................................ 6 Process for Higher Education.................................................................................................................. 7 Recording of Complaints............................................................................................................................ 7 Appealing a Complaints Outcome....................................................................................................... 7 External Appeals...................................................................................................................................................................................... 8
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