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CONTENTS
Tab le of Contents PURPOSE ...................................................................................................................................................................... 4 SCOPE ............................................................................................................................................................................. 4 PROCESS FOR FURTHER EDUCATION LEARNERS ........................................................................ 5 Stage 1 - Line Manager................................................................................................................................... 5 Stage 2 - Senior Manager............................................................................................................................. 6 Stage 3 - Independent Senior Manager ............................................................................................ 6 Complaints we cannot help with: .......................................................................................................... 6 PROCESS FOR HIGHER EDUCATION LEARNERS ............................................................................6 RECORDING OF COMPLAINTS...................................................................................................................... 6 COMPLAINTS APPEALS PROCESS ............................................................................................................. 7 External Appeals................................................................................................................................................. 7 RELATED POLICIES & STATEMENTS..........................................................................................................8
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