• copies of any letters or emails or relevant documentation related to the complaint. • any details relating to the complaint if you have raised them previously informally or directly to the person/person responsible for the matter you are complaining about. • your email address and/or postal address (so we can respond to your complaint) Please send all the details to the below address or email address, clearly marking the subject matter of your correspondence as: ‘Complaints Team.’ This will allow your complaint to be directed to a member of our complaints handling team who will allocate the request to the correct department or member of staff:
Complaints Team SCL Education Group 7 Lakeside Business Park Swan Lane Sandhurst Berkshire GU47 9DN Or enquiries@wearescl.co.uk
Stage 1 - Line Manager Complaints go to the line manager of the individual or team that your complaint references. The line manager will investigate, with a target of responding to your complaint within 10 working days. Stage 2 - Senior Manager Complaints are investigated by the senior manager responsible for the team that your complaint references. They will investigate with a target of responding to your complaint within 10 working days.
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