• copies of any letters or emails or relevant documentation related to the complaint. • any details relating to the complaint if you have raised them previously informally or directly to the person/person responsible for the matter you are complaining about. • your email address and/or postal address (so we can respond to your complaint) Please send all the details to the below address or email address, clearly marking the subject matter of your correspondence as: ‘Complaints Team.’ This will allow your complaint to be directed to a member of our complaints handling team who will allocate the request to the correct department or member of staff:
Complaints Team SCL Education Group 7 Lakeside Business Park Swan Lane Sandhurst Berkshire GU47 9DN Or enquiries@wearescl.co.uk
Stage 1 - Line Manager Complaints go to the line manager of the individual or team that your complaint references. The line manager will investigate, with the target of responding to your complaint within 10 working days. Stage 2 - Senior Manager Complaints are investigated by the senior manager responsible for the team that your complaint references. They will investigate with the target of responding to your complaint within 10 working days.
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