Flex for Amica About Amica
For nearly 25 years, Amica Senior Living has enriched the lives of Canadian seniors and loved ones with its customized approach to care. Canadian-owned and operated, Amica residences can be found in neighborhoods throughout British Columbia, Alberta, and Ontaro. The Challenge Like many in the long-term care sector, Amica struggled with filling shifts and recruiting new staff, as the widespread labor shortage continues to worsen. Ensuring critical skill coverage and care hours for their residents was a top priority, and while they re-calibrated their focus to recruiting and retaining more staff to fill available shifts, their team was still facing several challenges.
Open Shift Coverage Despite having dedicated coordinators spending anywhere from 2-3 hours a day scheduling and filling vacant shifts, open-shift coverage was in the 40-50% range, leaving a significant number of shifts unfulfilled. Surging Labor Costs Unable to pair vacant shifts with available and qualified staff, Amica paid a premium to either outsource to a third-party agency or pay staff overtime. Workforce Turnover Part-time and casual workforce, which made up 60% of their workforce experienced staff turnover upwards of 100% annually, placing extreme pressure on recruitment and training costs. Quality of Care Agency staff provided an inconsistent and inferior quality of care compared to internal staff.
1
2
3
4
"Before Flex, I was living on my phone. I would spend 2 to 3 hours a day to find staff, now I spend 5- 10 minutes. Since out team members are the ones accepting the shifts (versus agencies), the residents are more happy and quality of care is excellent." Megha K, Assistant Living Coordinator
www.accushield.com/flex
Made with FlippingBook flipbook maker