Solution and Results
Solution and Results Amica partnered with Flex to better utilize their internal staff across 31 of their facilities. Flex helped connect their available staff to open shifts by automating callouts and empowering staff with a self-service app to accept and monitor new shift assignments. By automating the callout process, incorporating seniority tiering, and intuitive, simple user interfaces, Flex dramatically changed the overall engagement with their existing team members and empowered them to take on additional shifts, depending on their availability. Within 30 days of full deployment of Flex at Amica, they saw results that significantly impacted their utilization of their workforce and delivered a long-term solution to solving the labor shortage.
Shift Fulfillment Fulfillment rates increased from 40-50% to 90%+ by utilizing internal staff.
Staff Usage By offering staff the transparency and flexibility to pick up new shifts, they saw their average hours worked by staff increase by 25%
Turnover By offering a greater opportunity for shifts and the flexibility to control their own schedule, turnover amongst the part-time and casual workforce significantly decreased.
Labor Costs Amica reduced agency usage by 20% as well as overtime, saving $1+ Million a year.
Administrative Time Administrative time was reduced from hours to minutes for each open-shift request.
Care Continuity By focusing on deploying their internal staff, resident enjoyed the benefit of receiving consistent care from trusted Amica employees.
www.accushield.com/flex
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