OKC MAPS PROJECTS – 25 YEARS
Citizen Satisfaction A final element of the MAPS evaluation is an assessment of the satisfaction level reported by citizens with city government and the direction the city is headed. This is aided by results from the city’s long- standing program of surveying citizens to measure their satisfaction with and perception of the city. Recent results suggest that resident satisfaction with the city remains quite high relative to the nation and peer cities. Figure 62 summarizes the city’s overall ratings from the 2018 OKC citizen satisfaction survey. The ratings are based on the combined percentage of citizens giving the city a rating of either excellent or good on each measure. Relative to the U.S. and large peer cities with population of 250,000 or more, Oklahoma City continues to receive a higher rating on nearly every overall measure of satisfaction. Citizens give Oklahoma City a far higher rating as both a place to live (82%) and work (74%). As a place to live, the city exceeds the national average (70%) by more than 10 percentage points and large city peers (54%) by more than 25 percentage points. Even larger gaps are reported for a place to work, with Oklahoma City receiving a premium of 20 percentage points relative to the nation (54%) and a 30-percentage point gap over large peer cities (44%). Figure 62. Overall Satisfaction Rating of City Residents (2018)
OKC U.S.
Population >250,000
0%
20%
40%
60%
80% 100%
81%
As a place to live
70%
54%
74%
As a place to work
54%
44%
72%
As a City that is moving in right direction
53%
41%
69%
As a place to raise children
68%
50%
59%
As a place to retire
58%
44%
58%
As a place to visit
60%
49%
Source: City of Oklahoma City Citizen Survey (2018)
The question most relevant to the implementation of MAPS may be satisfaction with the direction the city is moving. When asked if the city is moving in the right direction, 72% of OKC citizens rated the city as excellent or good. This is the area in which other peer cities around the country receive their lowest ratings. Nationally only 53% of cities report high satisfaction levels with the direction the city is moving.
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