An IACC member in Wyboston Lakes Resort in the UK has attempted to employ robotics to facilitate the movement of food and beverage back of house. Simon McMahon , General Manager at Wyboston Lakes highlights barriers to automation “There are very good systems in operation for factory environments, but when we explored their adoption for a hospitality environment, manufacturersare unwilling to invest in developing their products for our industry as they have in others.” Sky Hotels, South Africa is one example where technology and robotic combine to offer a more streamlined guest experience. The hotel app not only accesses your room, but also manages room service and spa bookings and the hotel has three AI powered and autonomous worker robots handle guest enquiries.
Micah, the autonomous hotel worker robot at Sky Hotels Santon Hotel, South Africa. Micah can tow luggage up to 300kg and handle room service items up to 70kg.
https://www.youtube.com/watch?v=L4IF4PW_u0M
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